Help, er gaat iets mis!

Samen met onze Britse collega’s proberen we alles zo vlot mogelijk te laten verlopen, maar soms gaat het fout…

Sommige gebruikers zitten vast op de pagina met school en postcode. We zien dat dit gebeurt als je koos om geen meldingen te krijgen. Dit is natuurlijk niet de bedoeling, en TT UK is druk in de weer dit te verhelpen. De workaround is even de meldingen aanzetten en dan nadien weer uitzetten. Sorry voor dit ongemak. Lost dit het nog niet op, we kunnen helpen, mail ons!

Vooral met de notificaties kunnen er dingen mis gaan, maar daar hebben we spijtig genoeg zelf de minste impact op. De Britse Teacher Tapp verzamelde deze tips voor de verschillende soorten telefoons:

Teacher Tapp Notifications Troubles & Solutions

The latest Android and iOS operating systems have added many more ways for you to control your notifications. On top of that, Android phone manufacturers have each added their own modifications so you can control notifications in great detail.

Whilst this is good for you, the downside is that we now can’t guarantee a TeacherTapp notification will happen at 3:30pm because it might be interacting with one of these umpteem customisable options.

If you’re missing out on notifications please check the list below for your phone type and the settings you can (and should) change.

(This list was originally compiled by the great people at Signal, who have had the same issues with their messaging app – we’ve adapted it for Teacher Tapp).

iOS (Apple) Users

Most of our users use Apple Phones which have the iOS operating system.

In this case, if you are not getting notifications:

Are you in Do Not Disturb mode?
When the ‘Do Not Disturb’ is turned on, a moon icon will appear in the status bar. With Do Not Disturb feature, iPhone or iPad users will get alerts in a quiet way. It may be one of the reasons for iPhone text message sound not working. There are two ways to turn Do Not Disturb off:
- Choose “Settings” > “Do Not Disturb” to turn it off.
- Swipe up from the bottom of the screen and tap moon icon.
Are your notification permissions enabled?
- Go to iPhone Settings > Notifications > Teacher Tapp > Allow Notifications.
- Click to Enable Sounds, Badge App Icon, and Show on Lock Screen.
Have you checked Recent Notifications?
There’s a setting called “Recent Notifications” that can impact messages alerts/notifications come through just fine.
When “Recent Notifications” is turned on, your device will receive alerts and notifications regardless of the device being locked or unlocked. To turn on ‘Recent Notifications’, go to Settings- Touch ID & Passcode, enter your passcode and toggle on ‘Recent Notifications.
iOS 10: Enable Show in Notification Center and select the alert style of Banners.
iOS 11+: Enable Show in History and Show as Banners.
If you are on a school or corporate Wi-Fi that has firewall restrictions in place, contact the network administrator. Make sure that if you have a VPN (e.g. NordVPN or ExpressVPN) installed it is not restricting Teacher Tapp’s ability to connect to the internet.
Confirm that the date and time settings for your phone are set correctly for your time zone.

Android Phones

Android allows different manufacturers to customise their settings. Hence, the steps to resolve notification issues vary by phone model and which version of the Android system you are on.

Basic Troubleshooting

Confirm that:
- Your phone is connected to the internet.
- Your phone is not in airplane mode. (Android phone Settings > Network & Internet > toggle to turn Airplane mode on and off.
- You have access to data switched on
If you are on a school or corporate Wi-Fi that has firewall restrictions in place, contact the network administrator. Make sure that if you have a VPN (e.g. NordVPN or ExpressVPN) installed it’s not restricting Teacher Tapp’s ability to connect to the internet.
Update to the latest version of Teacher Tapp Android by going to the Google Play Store.
Check that you have enabled notifications on your phone.
- Android Settings > Apps (then Manage Apps for some users) > Teacher Tapp > Check on Show notifications.
- Teacher Tapp Settings > Notifications > Enable message notifications.
Confirm that the date and time settings for your phone are set correctly for your time zone.
Check that you have free space in internal memory, not the SD card. You can free up space by deleting apps that are not on the SD card.

Operating System Specific Settings

You can check which operating system you are on by going to System Settings > About Phone (Software Info) and look for Android version.

Android 4

(1) Disable WiFi optimization. Android phone Settings > Wi-Fi > Menu > Advanced > uncheck Wi-Fi optimization.
(2) Enable background data. Android phone Settings > Data usage > Menu/More > Auto-sync data > OK to enable auto-sync data.

Android 5

Confirm notifications are enabled for Teacher Tapp (Android phone Settings > Sound and Notification > App/Application Notifications > Teacher Tapp > confirm Block is disabled).
Confirm Teacher Tapp is enabled to work when ‘Do not disturb’ mode is on (Android phone Settings > Sound and Notification > App/Application Notifications > Teacher Tapp > Enable Set as priority).
Enable background data (Go to Android phone Settings > Data usage > Cellular data usage > Teacher Tapp > Background data > Enable Unrestricted data usage).
Finally, go to Android phone Settings > Data usage > Menu > Make sure Teacher Tapp is allowed to work if you’ve selected ‘Restrict app background data’.

Android 6

Make sure all of Teacher Tapp’s permissions are granted.
Go to Android Settings app > Apps & Notifications (depending on your device, this may look different) > Teacher Tapp > App Permissions (depending on your device, this may look different) > Turn permissions on.
Confirm Teacher Tapp is enabled to work when ‘Do not disturb’ mode is on (Android phone Settings app > Sound > Do not disturb > Disable).
Check that Teacher Tapp is excluded from battery optimization (Advanced settings toolbar icon > Battery optimization > select ‘All apps’ > Teacher Tapp > select ‘Don’t optimize.’ > Done > Restart your phone).
Go to Android phone Settings > Apps > Advanced settings toolbar icon > Special access > Battery optimization > select ‘All apps’ > Teacher Tapp > select ‘Don’t optimize.’
Go to Android phone Settings > Battery > MENU > Battery optimization > select ‘All apps’ > Teacher Tapp > select ‘Don’t optimize.’
Go to Android phone Settings > Apps > Advanced settings toolbar icon > Ignore optimizations > select ‘All apps’ > Teacher Tapp > select ‘Allow.’
Enable background data (Go to Android phone Settings > Data usage > Cellular data usage > Teacher Tapp > Background data > Enable Unrestricted data usage).

Android 7

Follow steps for Android 6 above.
Enable background data (Go to Android phone Settings > Data usage > Data saver > If data saver is disabled, stop here. If data saver is enabled go to Unrestricted data access > Enable Teacher Tapp).

Android 8 and above

Follow steps for Android 6 above.
Enable Teacher Tapp to run in the background by:
- Go to Android phone Settings > Apps > App Info > tap our app > Battery > turn on the ‘Background activity’ option.
- Go to Android phone Settings > Data usage > Data saver > If data saver is disabled, stop here. If data saver is enabled go to Unrestricted data access > Enable Teacher Tapp.

Phone-Specific Settings

Asus/ZenFone

Go to Android phone Settings > Power management > Auto-start manager > DOWNLOADED page > select ‘Allow’ for Teacher Tapp.

HTC

Go to: Boost+ app > Optimize background apps > Teacher Tapp > select ‘Off.’